PAYMENT, POLICIES AND CANCELLATIONS
PAYMENT: All payments MUST be received before or on service start date. A $15 fee will be applied if we are required to make a separate trip to pick up payment.
Forms of Payment: Pet Nannies accepts bank transfers, check and cash. There is a $30 fee for any returned checks.
****** Late Payments: Any payments not received prior to service will be subject to a $15.00 administrative fee and $5/day surcharge until receipt. Any returned checks will be subject to a $30 charge.
Payment for Overnight Care: Trips booked for 7 nights or more OR booked over any observed holiday (also including Spring Break etc.) will require a 50% deposit which is refundable ONLY with a 30 day cancellation notice The remainder must be received before or on service start date. For new clients booking overnight care we require half down (non-refundable) at time of your consult to secure your service dates and times. The other half must be received before or on service start date.
Payment for Dog Walking & Daily Care: Payment for dog walking and daily care visits are required on or before each service date. Payment for dog walking packages are required on or before the first day of the service contract for that package.
CONFIRMATIONS, SHORT NOTICE & CANCELLATIONS: Service Confirmation: We will make a confirmation call, text or email no less than 24 hours before each service contract starts. (Please note on the Membership Form your preference on how to contact you). Please make sure to respond to our service confirmation to ensure your pet’s needs are carried out as intended.
Cancellation Policy: Meet & Greets, Dog walking and Daily Care cancellations must be received 48 hours prior to scheduled service, otherwise full fees apply. We do not refund or credit for early returns without a 48 hour notice given. Overnight Care cancellations require a minimum of 72 hours notice prior to the first day of scheduled services otherwise full fees may apply. Because we have limited availability for overnight care and may have to turn other clients away we do not refund or credit for early returns.
Daily dog walking cancellations- If you must postpone daily dog walking services for more that 2 weeks, there is no guaranty we can keep your time slot open.
Services Requested with Less than 24 hours Notice: A $5 fee will be applied to each service requested with less than 24 hours notice.
HAZARDOUS CONDITIONS: Inclement Weather/Natural Disaster: If the federal government or public schools in your district are closed due to inclement weather, you can call/txt/email us by 9:00 AM the day of the visit to cancel the walk or daily visit without charge. Pet Nannies will make all reasonable attempts to drive safely to your home and care for your pets as soon as possible in inclement weather. However, we strongly recommend that you give a house key to a trustworthy neighbor in case roads are closed, dangerous or impassable due to hurricanes and floods, etc. Pet Nannies Staff reserves the right to cancel visits if staff are unable to safely reach your home. The service schedule may be changed, interrupted, altered or cancelled due to circumstances.
KEY / GARAGE CODE: Key Policy: Garage code and/or working keys need to be provided during the consultation. A $15 fee per trip will be applied if we are required to make a separate trip to pick up or drop off keys. Please consider letting us retain your house keys if you are a regular client. Keys are kept in a secured lock system and are coded for client confidentiality.
Scheduling: Scheduling is done on a first come first serve basis and we will do our best to accommodate your needs. However, if an unforeseen situation arises, the time may be adjusted.
Medications / Vaccinations: We will attempt to administer medications as directed but cannot be held responsible for complications that arise as a result. Excessively shy cats with medical problems can be at serious risk. If you have such an animal, this must be thoroughly discussed. Under no circumstances will we service any pet that has any form of contagious illness. This is for the safety of our other customers. We require that all pets have the necessary vaccinations immunizations before service begins. If a pet care provider from Pet Nannies Staff is bitten or exposed to any disease or aliment received from your pet, which has not been properly or currently vaccinated, you will be responsible for all costs and damages that may incur.
Fences: Fenced in yards are wonderful play spaces for pets however, no fence system is totally secure for your pet’s safety. We do not accept responsibility or liability for any pets that escape, are injured or become lost, fatal or otherwise, when pets are left out or given access to a fenced in area.
Dog Walking Gear: Client is required to disclose any history of their dog breaking free or chewing thru dog walking gear. Pet Nannies Staff will not be held liable for dogs that break free of dog walking gear provided by client.
Licensing Requirements: All pets are recommended to wear proper Licensing identification. Pet Nannies is not liable for any fines incurred if pet is not wearing such identification. You will be issued all citations incurred if such license is not maintained.
Necessary Equipment / Supplies: Client is responsible for supplying the necessary, safe equipment/supplies needed for care of their pet(s), including but not limited to a sturdy, well-fit harness (halter, collar, etc...) for walks or in case of emergencies, firmly affixed vaccination and identification tags, a lead rope or leash, pooper-scoopers, litter boxes, food, cleaning supplies, medicines, pet food and cat litter. Client authorizes any purchases necessary for the satisfactory performance of duties. Client agrees to be responsible for the payment of such items, as well as service fees for obtaining items, and will reimburse Pet Nannies within 14 days for all purchases made.
Access to your Home by Others: If you allow any other person access to your home during Pet Nannies Staff’s contract period, we cannot be held liable for any damages to property or pets as a result. Please notify us if someone will be in your home. Please also notify the person in your home that Pet Nannies Staff are coming so that your visitor is not surprised by our entrance.
Unacceptable Pets: We have the right to refuse animals who appears to be aggressive, ill or could cause harm to us or others. The decision to accept the assignment would be made at the initial meeting.
“Returned Home” Notification: Please let us know when you have returned home safely by phone, text, or email. Otherwise we will continue services to assure the safety and well-being of your pets and you will be charged accordingly.