Return & Refund Policy

Effective Date: 10/1/2025

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At Pet Nannies LLC, every product is made to order with care especially our Custom Paw-traits and personalized items. Because each piece is created uniquely for you, we cannot accept returns, exchanges, or cancellations once an order has been placed.

 

Custom Orders:
All Custom Paw-trait and personalized designs are final sale.

• If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue.

• We’ll be happy to arrange a replacement or store credit if the problem is due to a production or shipping error.

• Replacements are not offered for buyer’s remorse, incorrect sizes, or customer-submitted image issues (e.g., blurry or low-quality photos).

Pawlished Wear: Ready-to-Wear / Print-on-Demand Items

Ready-to-wear or non-custom products are also made to order through our print partners. We only replace items if they arrive damaged, misprinted, or defective.
Please report any issue within 7 days of receipt so we can help.

 

Order Changes

If you need to make a change (such as an address update or image upload), please contact us within 12 hours of placing your order. After production begins, changes cannot be guaranteed.

 

How to Report an Issue
Email us at info@petnanniesllc.com with:

• Your order number

• Photos of the damaged or defective item

• A brief description of the issue

We’ll review your case and respond within 2–3 business days.

 

Shipping Delays
Once orders are in production or shipped, delays caused by carriers or customs are beyond our control. We appreciate your patience and understanding.